Behavioral Health Services

Blue Cross and Blue Shield of Texas (BCBSTX) works with Magellan Health Services (Magellan) for some mental health and substance abuse services. You do not need a referral from your child's primary care physician (PCP) to get mental or substance abuse help. Your child must see a Magellan provider for these services.

These providers can help members who have:

  • Mental disorders
  • Emotional disorders
  • Chemical dependency disorders.

We cover inpatient and outpatient mental health and substance abuse services. Sometimes, members with mental health or substance abuse issues need 24-hour care in the hospital or a place like home. Services may include:

  • Medicine
  • Counseling
  • Working with other family members

You must get an OK from Magellan for all hospital care for your child. Magellan needs an OK from a doctor for inpatient psychiatric care or drug/alcohol treatment. To get an OK or for any additional information, call Magellan at 1-800-327-7390. Members with hearing or speech loss may call the TTY line at 1-800-735-2988.

Emergency and Crisis Support

In addition, Magellan offers emergency and crisis support. If, at any time, your child is acting in a way that you think might lead to a mental health emergency situation, call Magellan. You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.

For a list of covered services and to learn more about behavioral health services, please see the Member Handbook.

To find a provider, look in the BCBSTX Provider Directory or use Provider Finder.

Note: This benefit is not covered for CHIP Perinatal members.

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

Contact Us

  • 1-888-657-6061 (TTY 711)
  • 8 a.m. to 8 p.m. Central Time Monday through Friday
  • Contact Us