Tips to Find a Doctor or Hospital

When you need to find a doctor or hospital, take the time to research your options. Follow the steps below to find a provider or medical facility that meets your needs.

1. Check Your Provider Network

Start with a search.

Your health plan works with a group of doctors, specialists and health care facilities. This is known as your provider network. Before you see a doctor, search our Provider Finder tool to see your in-network doctors and hospitals. To see results personalized for you and your plan, choose the "log in" option.

2. Research and Narrow Your List

Go online.

Search online for articles and reports about the doctors and hospitals you are considering.

In Provider Finder, you can see ratings, reviews, awards and recognitions like:

The Joint Commission accreditation and certification. Recognized nationwide as a symbol of quality, this distinction reflects an organization's commitment to meeting certain performance standards.

Blue Distinction Centers®. These specialty care facilities have a proven track record for delivering results — like fewer complications and readmissions — than hospitals without this recognition.

Ask questions.

Contact the doctors or hospitals on your list and ask for more information that's important to your decision. To get started, here are some questions to ask a potential doctor:

  • Do you take my health plan?
  • Are you taking new patients?
  • How long does it take to get an appointment?
  • What are your office hours?
  • What are your telehealth offerings?

When researching a potential hospital or health care facility, you may want to ask:

  • Is it easy to get to for me and my loved ones who may want to visit?
  • Does it specialize in treating my health problem? 
  • How many cases like mine are seen each year? What are the results?
  • Do you provide the types of testing I will need?

Check for complaints.

Contact your state's department of insurance and see if the doctor or facility you are considering has had complaints filed against them.
 

3. Make Your Choice

By now you should have a pretty good idea of the appropriate option for you. Save your research, just in case you decide to switch to another doctor or hospital later. If you've done everything outlined here, chances are you've found the right provider for you!