Maximize Your Medicare Plan | Blue Cross and Blue Shield of Texas

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Maximize Your Medicare Plan

We want you to get the most from your new plan. In this section, you’ll find resources to help you get started, maximize your benefits, use online tools, and more.

Call us before calling Medicare. Because Blue Cross Medicare Advantage Dual Care Plus (HMO SNP) is your Medicare plan, you should call us with all your questions. Our customer service team will let you know if your question can be answered by Medicare. Contact us.

Member Services

You have access to wellness programs, and tools and resources to help you manage your health. These include:

Schedule a virtual visit

Virtual Visits

Medicare Advantage plans may offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of Texas and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE provider for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a provider immediately or schedule an appointment at a time that works best for you.  

To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3585.

MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of Texas (BCBSTX) to provide virtual visit services for members with coverage through BCBSTX. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSTX members. 

Learn about Blue365

Blue365®

Blue365 offers premier health and wellness discounts to Blue Cross and Blue Shield of Texas members and it is free to join.

You can find savings like:

  • Discounts on exercise clothes and shoes
  • Discounted gym memberships and fitness aids like Fitbits
  • Savings on eye exams, glasses, contacts, hearing aids, and more.

Review current discounts

Blue365 is only available to Blue Cross and Blue Shield of Texas (BCBSTX) members with active health plan coverage. Members who do not have active health plan with BCBSTX will not be able to register on the Blue365 website.

The relationship between Blue365, its vendors and BCBSTX is that of independent contractors. Blue365 is a discount program available to BCBSTX members who have medical coverage with BCBSTX. This is NOT insurance. Some of the services offered through Blue365 may be covered under your health plan. Refer to your benefit booklet or call the customer service number on your ID card for specific benefit information under your health plan. Use of Blue365 does not affect your premium nor do costs of Blue365 services or products count toward your plan deductible, calendar year or lifetime maximums. Discounts are only available through participating vendors.

BCBSTX does not guarantee or make any claims or recommendations regarding the services of products offered by Blue365 and its vendors. You may want to consult with your physician prior to use of these services and products. Services and products are subject to availability by location. BCBSTX reserves the right to discontinue or change this discount program at any time without notice.

Call Nurseline

24/7 Nurseline

Blue Cross Medicare Advantage Dual Care Plus members may have access to a registered nurse who’s available by phone 24 hours a day, 7 days a week to help answer any health questions

Call 24/7 Nurseline at 1-800-631-7023 (TTY 711).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

 

Find online tools

Online Tools

Use our online tools to get the most out of your health insurance plan.

Find a provider
Find a pharmacy
Check the formulary

Useful Tools