Electronic Visit Verification

Electronic Visit Verification (EVV) is a telephone and computer-based tracking system. It helps to ensure that in-home service visits occur by tracking the time services begin and end. EVV is required for certain home and community-based services.

Request a Small Alternative Device

In order to use EVV, your attendant may use your home landline telephone number to call a toll-free number. If you do not have a landline or do not want your attendant to use your home phone, you may request a small alternative device (SAD) to be installed in your home. To request a SAD, please fill out the Small Alternative Device agreement. Once you complete this form, it should be submitted to the provider agency.

Additional Information on EVV

For more information on EVV, please read the EVV Frequently Asked Questions. You can also find more information at the Texas Health and Human Services Commission (HHSC) EVV website.

EVV Contact Information

To contact Blue Cross and Blue Shield of Texas (BCBSTX) with EVV complaints or questions:

  • Call BCBSTX Customer Service at 1-877-688-1811 (TTY 711).
  • For Service Coordination needs, call 1-877-301-4394 (TTY 711).
  • Email us at BCBSTX_EVV_Questions@bcbstx.com

You may also contact the Texas HHSC by email at electronic_visit_verification@hhsc.state.tx.us.

Or, get in touch with the EVV Vendor at:

Data Logic (Vesta)
Tel: 888-880-2400
Email: info@vestaevv.com

Learn How Your Plan Works

To learn more about Electronic Visit Verification, see the Member Handbook

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

Contact Us

  •  1-877-688-1811(TTY 711)
  • 8 a.m. to 8 p.m. Central Time Monday through Friday
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