Extra Help Getting a Ride

STAR Kids members can schedule free rides to medical appointments and other related services through the Health and Human Services Commission’s (HHSC) Medical Transportation Program (MTP). Members should first call the HHSC MTP at 1-877-633-8742 (1-877-MED-TRIP) to schedule a ride. Learn more about MTP transportation services.

If you are not able to get a ride through MTP, BCBSTX may be able to help. BCBSTX’s transportation VAS offers free rides to approved services not covered by Medicaid such as BCBSTX member events and meetings, approved health classes, VAS services such as hippotherapy or for covered services where the parent needs to bring more than one child.

Ride Share Program

If you are a BCBSTX STAR Kids member in need of a ride to a medically necessary, non-emergency health care appointment scheduled in less than 48 hours, you can use BCBSTX’s new Ride Share Program. The service is part of BCBSTX’s transportation VAS. The Ride Share Program can give you a ride to and from doctor visits, therapy, the pharmacy and other covered health care services that will occur in less than 48 hours.

Rides must be approved as we do with our current VAS transportation program. You can schedule a ride by calling BCBSTX Customer Service toll-free at 1-877-688-1811 (TTY 711) and picking the transportation option. BCBSTX Customer Service is available from 8 a.m. - 8 p.m., Central Time, Monday through Friday.

How Do I Get Transportation Benefits?

BCBSTX STAR Kids members can get help through our VAS transportation vendor, Logisticare, when MTP is not available. Logisticare is an independent company providing transportation services for STAR Kids members of BCBSTX.

If MTP is unable to help you and you still need help getting a ride, please call BCBSTX Customer Service at 1-877-688-1811 (TTY 711) to schedule a ride.

Please have this information ready when you call:

  • • Your child’s full name, current address and phone number
    • Your child’s member ID number
    • The date you want to ride
    • The name, address and phone number of where you are going
    • What kind of appointment you are going to
    • If you will need a wheelchair van or some other kind of help during the trip

Note: Value-Added Services may have restrictions and limitations. For a complete list of limitations, please refer to the Member Handbook or the Value-Added Services brochure.

Learn How Your Plan Works

To learn more about Extra Help Getting a Ride, see the Member Handbook

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

Contact Us

  • 1-877-688-1811 (TTY 711)
  • 8 a.m. to 8 p.m. Central Time Monday through Friday
  • Contact Us